AceCasino Privacy Policy — Your Data, Our Responsibility

AceCasino (acecasino.click) is an online gaming platform serving users in Bangladesh. We place the highest priority on your privacy and are committed to safeguarding your personal information.

This Privacy Policy ("Policy") explains how AceCasino collects, uses, stores, and shares your information when applicable. This Policy applies to the following:

• Browsing the acecasino.click website.
• Using the AceCasino mobile app.
• Account registration and usage.
• Gameplay and betting activity.
• Contacting our support team.

Our Privacy Policy may be updated periodically. Any changes will be reflected on this page with a revised date, and significant updates will be communicated via email.

AceCasino collects information in two main ways — what you provide directly, and what is gathered automatically. See the full breakdown below:

Information You Provide Directly:

Automatically collected information:

• IP address and device information.
• Browser type and version.
• Operating system.
• Time and frequency of page visits.
• Gaming activity and betting history.
• Login timestamps and account activity.
• Information collected through cookies and tracking technologies.

AceCasino uses your information only for specific, defined purposes. We never use your data beyond what is outlined below:

• Account management: Registration, login, and profile management.
• Identity Verification: KYC process to verify age and identity.
• Payment processing: Processing deposits and withdrawals securely.
• Gaming Services: Managing gameplay and storing betting history.
• Providing Support: Helping you resolve issues.
• Security: Detecting and preventing fraud.
• Legal obligation: Meeting tax and regulatory authority requirements.
• Improvement: Improving the platform and overall gaming experience.
• Promotions: Sending relevant offers where you have given your consent.

AceCasino does not sell your personal data to third parties. However, limited information may be shared in certain circumstances:

• Payment Providers: To process transactions via Mobile Pay, Nagad, Rocket, and bank transfers.
• Technology partners: Service providers that support platform operations.
• Law enforcement: Where required by a court order or legal obligation.
• Security Investigations: For investigating fraud or unlawful activity.
• Business Changes: In the event of a merger or acquisition.

All third-party partners are required to uphold our privacy standards. They may only use your data for the specific purpose it was shared — nothing beyond that.

AceCasino uses various types of cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of Cookies:

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the website.

AceCasino follows the highest industry standards to protect your data. Our security framework is multi-layered:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Two-Factor Authentication: OTP verification for an extra layer of security at login.
• Regular audits: Regular security testing conducted by independent third-party experts.
• Data backup: Regular encrypted backups stored in a secure location.
• Staff training: All staff are trained on privacy and data security policies.

Please note, however, that no online transmission can be guaranteed to be 100% secure. Keeping your password strong and confidential is your responsibility.

AceCasino does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations:

• Account Information: Up to 5 years after account closure.
• Transaction Details: 5–7 years, in line with financial regulatory requirements.
• Communication History: 2 years after last contact.
• Log Files: Up to 1 year.
• KYC Documents: 5 years after account closure.

Once the above retention period expires, data is securely deleted or anonymized.

As an AceCasino platform user, you have several important rights regarding your own data:

• Right to Access: You may request to know what personal data we hold about you.
• Right to correction: You may request corrections to any inaccurate information we hold.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data not be used for any particular purpose.
• Right to Opt Out: Request to opt out of marketing communications.
• Right to Lodge a Complaint: You may object to how your data is being used.

To exercise these rights, email us at support@acecasino.click. We aim to respond within 30 days.

AceCasino strictly prohibits anyone under the age of 18 from creating an account or using the platform. We do not knowingly collect personal information from individuals under the age of 18.

If a parent or guardian believes their child has used our platform or provided personal information, please contact us immediately at support@acecasino.click. We will delete that information without delay.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@acecasino.click
• Live Chat: Available in the bottom-right corner of the website
• Duration: 7 days a week, 24 hours a day

This Privacy Policy may be updated from time to time. You will be notified of significant changes via your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.